Shipping

1. Delivery Times
Shipments are made within 1-3 business days of order confirmation, unless otherwise indicated on the product. Estimated delivery times vary based on the destination and shipping method chosen and will be indicated at the time of purchase.

2. Shipping Costs
Shipping costs are calculated based on the weight, size of the package, and the delivery address. Any additional costs will be communicated to the customer before payment.

3. Traceability and Responsibility
Luna Bags provides a tracking number for each shipment, allowing customers to monitor the delivery status. Luna Bags is not responsible for delays caused by unforeseeable events or third parties (couriers, customs, etc.).

4. Personal Data and GDPR
To process shipments, Luna Bags collects and uses the customer's personal data (name, address, telephone number, email address). This data is processed in full compliance with EU Regulation 2016/679 (GDPR). The data will be used exclusively to manage the order and delivery, will not be disclosed to third parties for other purposes, and will be retained for the time necessary to process the order and fulfill any tax obligations.

5. Rights of the interested party
The customer has the right to access, rectify, delete, or limit the processing of their data. To exercise these rights, they can contact the Data Protection Officer at lunabagsfirenze@gmail.com .

6. Complaints and Contacts
For any shipping issues, please contact Luna Bags customer service at lunabagsfirenze@gmail.com within 7 days of your order being delivered.